Narrative evaluation A desk work approach to identifying themes including how frequently they recur, by analysing written material.
You may gather qualitative written feedback through forms, interviews, visitor comments, embedded evaluations and so on. There are ways to collate this data and include it as evidence in your evaluation and learning processes.
For information about the rest of our resources see this chart showing all our tools and this guidance about how and when to use them. You can also read a series of case studies of museums putting them into practice.