Observational evaluation An in-gallery approach to predefined indicators of outcomes.
Observational evaluation involves researchers observing participants in projects to record their activities, behaviours, emotions, interactions, themes and so on, to get a sense of how people experience your project. It can also be an opportunity to engage the front of house teams.
Download: (pdf) Observational_evaluation
For information about the rest of our resources see this chart showing all our tools and this guidance about how and when to use them. You can also read a series of case studies of museums putting them into practice.